Frequently Asked Questions

• Q:What is your return policy?
  A:

  We stand behind every bottle with a 30-day taste guarantee. If you're not happy for any reason, contact us within 30 days of delivery and we'll refund, replace, or credit your order — your call.

• Q:How do I request a refund?
  A:

  Reach out to our team through the contact page with your order number and what went wrong. Most refunds are approved within 1–2 business days and returned to your original payment method.

• Q:How can I track my order?
  A:

  As soon as your order ships, we'll email you a confirmation with a tracking link. You can also find tracking anytime under your account's order history.

• Q:Can I update my shipping address after placing an order?
  A:

  If your order hasn't shipped yet, contact us as soon as possible and we'll update the address for you. Once it's on its way we can't reroute it, but we'll always help you sort things out.

• Q:What payment methods do you accept?
  A:

  We accept Visa, MasterCard, American Express, PayPal, Shop Pay

• Q:Is my payment information secure?
  A:

  Absolutely. Checkout is fully encrypted and PCI-compliant through Shopify Payments — we never see or store your full card details.

• Q:How long does shipping take?
  A:

  We aim to ship every order within 48 hours from our New Jersey warehouse, though during busy periods it may take 1 to 3 business days. Flat-rate $4.95 shipping, free over $36.

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