Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at cs@syruvia.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Please note: customers are responsible for the cost of return shipping. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us at cs@syruvia.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged orders, we may ask you to provide the following photos to help us document the damage to investigate to prevent this happening again

• Photo 1: A close-up photo of the shipping label attached to the package showing the tracking number, clearly readable.
  
• Photo 2: A photo showing the damaged merchandise inside the original box, including all original cushioning and packaging materials. The photo should clearly show how the merchandise and packaging were placed inside the box.
  
• Photo 3: A photo showing any damage to the outside of the package. If there is no external damage, please provide a photo of the outside of the package showing the top and two sides.

Delivered but Not Received / Stolen Packages

If the carrier's tracking information confirms that your package was delivered and the proof of delivery (POD) includes a photo showing the package at your delivery address, we are unable to provide a refund or reimbursement for the package.

If you believe your package was stolen after delivery, please contact the shipping carrier and/or your local police department for further assistance.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@syruvia.com.